INDIA'S MOST RELIABLE
sneaker care company
- Handled by Experts
- Varied Sneaker Care Services
- Hi-Tech Tools and Tested Process
- 7 Step Detailed Quality Check
- Home Pick - Up & Drop Service
30K
Served Across India
15
Of Trust
1,59,201
Restored and counting
Reasons
Why Futstep is best for your Sneakers?
Trained Professionals
Skilled team at work
Timely Support
Helpful support with correct guidance.
100% Refund*
Full refund on cancellations before pick up.
Step by Step Updates
Before - After image sharing - Verified process
HAPPY STEPS
What an amazing service offered by Futstep team. I was looking for repair of my running shoes and after searching on Google reached out to Futstep guys. I was really happy from the repair work and the way the entire process ( Query handling to quotation to confirmation to shoe pick up and shoe drop) was managed. Keep up the good work, will surely be recommending your services to my friends. Th
Brilliant work by Futstep Laundry..... Amazing concept firstly ...shoes is something that needs cleaning from not just the face but from within as well. Coming to experience... Super clean shoes received with amazing fragrance... Best thg was next day delivery so I didn't have to wait longer .... Great work by the team to understand my urgency and complete my work with finesse.
Had a wonderful experience with FutSteps. I had 3 pairs of sneakers (out of which one was hopelessly dirty because of mud) and 1 pair of sports shoe. They were prompt when I contacted them on whatsap. Shoes were picked up at my doorstep and I got them cleaned and repaired within 4 days. Loved the service and their politeness. Thank you so much FutSteps!!.Highly recommended 😂
Perfect team with proper information and communication. Prompt replies. Great service, delivered on time.
Shoes are as good as new pairs.
Highly recommend.
Thank you.
Well, let me be very honest. I've been a happy customer of Futstep for at least 5 years, which makes me truthfully write this review. I've given almost all type of shoe in the past and trust me they did a fantastic job and returned those pairs in mint condition. The service is extremely professional and they keep their word which is rare!
The transformation of my footwear was beyond imagination. They made it look as good as new.
But I do feel that it is a premium service and a little costly.
From a service point of few, Futstep is simply a class apart.
Great service. Guiding through whatever is needed to protect the high value shoes and elongate their life.
Helpful associates and very quick service.
FAQs
What all services are available at Futstep?
Futstep shoe care experts excel in the following services:
- Sneaker Dry cleaning.
- Shoe Deep Cleaning.
- Premium leather wax polishing.
- Leather restoration.
- Machine and manual shoe repairs.
- Deodorising.
- Anti-fungal treatment.
- Anti-dust packaging.
- Color correction.
- Sneaker color restoration.
- Sneaker Customization.
At Futstep, Our major priority is to offer you a hassle-free service experience and save your shoes. That’s why we offer you a pick-up and drop service at your location so that you can enjoy a clean and fresh look on your shoes with minimum effort
What all repairs you do?
We do almost all minor and major repair work on your shoes to bring them back to life. We do:
- Press Pasting work for outsoles.
- Machine stitch work.
- Press pasting for the minor opening of soles.
- Minor touch-ups using professional shoe paint.
- Counter heel cushion repair.
- Minor and major patchwork for upper mesh.
- Resoling of leather shoes.
- Replacing insoles and laces with new ones.
If you still feel that your shoe has a problem apart from these, please feel free to connect with our shoe experts by simply sharing clear images of the damaged portion of your shoes on our official WhatsApp number (+91 7720071777) . Our team will offer you the best available solution along with a quote and timeline.
What all is included in sneaker dry cleaning service?
Futstep professional shoe care services are available in major Indian cities. Just fill-up the service inquiry form with correct details and our team will get back to you with a quote and service timeline. You can even share your details over WhatsApp on to our official helpline numbers +91 7720071777 (Mumbai and Rest of India) and +91 8888807475 (Nashik). Our team would be glad to help you restore your shoes.
How do I book a service?
Booking can be done by clicking on the “Services” tab or “BOOK NOW” button on the website. You can choose your preferred service and chose your pick-up date and upload images (if any) at the check out page. Our team will connect with you after you have completed the check out process.
Do you provide pick-up and drop service in my area?
We offer pick-up and drop services across major Indian cities via our logistics partner. Please feel free to share your pin-code details along with your requirement and our team would instantly offer you a service detail along with a quote and service timeline for your location.
How much is the turn around time?
The cleaning process standard turnaround time is 2 to 3 working days. Cleaning + Repair service generally takes 3 to 7 days depending on the repair size.
You can also avail Express Service by paying a nominal service charge of INR 200/- to INR 300/- per pair extra + 18% GST and get the delivery on priority. (subjected to approval by us).
I need to know the exact charges of servicing my shoes before I submit them.
The best practice is to share clear images of the damaged portion of your shoes with our team and list down the service requirements so that our team can evaluate them and get back to you with an approximate quotation and timeline. Once you confirm the quote, we can immediately get your shoes picked up from your location. After receiving the shoes at our workshop, a final quality check is done to ensure the feasibility of the work. Thereafter, we share a final quotation including all the job details and specifications. Once you approve it, we begin the work on your shoes. You still have an option to decline the offered quote and recall your shoes by just paying the minimum cancellation or visiting charges.
What is your cancellation and refund policy?
- Feel free to cancel and get 100% refund until pick up of your shoes.
- In a scenario where your shoes are picked up and you don’t want us to process them further, you can simply cancel your order by paying a nominal cancellation fee ranging from INR 300/- to INR 500/- depending on your size of order and location. This amount helps us cover our logistics charges.
- 100% payment is required to be paid in advance to let our team start the work.
- Once the work has started on your items, there will be no refund or cancellation allowed.
My shoes are expensive. What if my shoe gets damaged during the process?
We understand your concern completely and as a responsible organisation, We work closely with only trusted logistics partners. However, there may be natural accidents or unavoidable scenarios where the loss of footwear while in transit or at workshop or damage may happen. To secure your footwear against such unfortunate events, we offer an insurance cover for your items without any additional charge upto INR 5,000/- or 5 times the service amount (excluding the logistics charges) whichever is low. In addition to that, we would like to inform you that we have been in the professional shoe care business for the past 12 years now. All the items are handled by trained experts at Futstep facility. Hence, you can stay assured regarding the safety of your valuable footwear.
What if I am not happy with the service?
Everything that we do at Futstep is for the shoe enthusiasts. Hence, our motive is to offer a smooth service to every customer. Just in case, if we fall short of offering you a 5 star service, we are there to assist and help you with your complaints related to the service within 4 days from the date of delivery. Just write to us at enquiry@futstep.in and share your feedback or concerns along with images to help our team resolve it at the earliest. We are committed to offer you the best service experience.
We don’t have a refund policy if the service is not upto your expectation. However, We do recall items if it is feasible to make it better for you.