Refund and Cancellation Policy

- Feel free to cancel and get 100% refund until pick up of your shoes.
- In a scenario where your shoes are picked up and you don't want us to process them further, you can simply cancel your order by paying a nominal cancellation fee ranging from INR 300/- to INR 500/- depending on your size of order and location.
- 100% payment is required to be paid in advance to let our team start the work.
- Once the work has started on your items, there will be no refund or cancellation allowed.

We understand your concern completely and as a responsible organisation, We work closely with only trusted logistics partners. However, there may be natural accidents or unavoidable scenarios where the loss of footwear while in transit or at workshop or damage may happen. To secure your footwear against such unfortunate events, we offer an insurance cover for your items without any additional charge upto INR 5,000/- or 5 times the service amount (excluding the logistics charges) whichever is low. In addition to that, we would like to inform you that we have been in the professional shoe care business for the past 12 years now. All the items are handled by trained experts at Futstep facility. Hence, you can stay assured regarding the safety of your valuable footwear.